CONFLICT OF INTEREST MANAGEMENT POLICY
SECURE FX has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act.
The Conflict of Interest Management policy are available upon request.
Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously, in particular, the requirement to treat customers fairly.
Should you wish to pursue a complaint against a key individual or representative of FSP NAME, you should address the complaint in writing to us at email address.
If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at email@example.com or telephone number 0860 663 274 . The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.